Refund policy
30-Day Money-Back Guarantee
If you're not satisfied with your order, contact us within 30 days of delivery and we'll take care of you.
Start here: email us first
All returns must be authorized by our team before you ship anything back.
Email Support@getveloraa.com with your order number and a brief description of the issue. We respond within 1 business day. Most concerns can be resolved without a return at all — often the product simply needs to be used differently for your situation, and we're glad to walk you through it.
If a return is the right outcome, we'll send you a Return Authorization number and the return address.
Items shipped back without a Return Authorization cannot be processed or refunded.
Conditions
To qualify for a refund:
- Your request must be submitted within 30 days of delivery.
- The item must be returned complete, with all components and original packaging.
- The item must be shipped within 7 days of receiving your Return Authorization, with tracking.
- Return shipping is the customer's responsibility unless the item arrived defective, damaged, or incorrect.
- Original shipping charges are non-refundable.
- Refill solution is only refundable if unopened, or if it arrived defective or leaking.
Refunds
Once your return arrives and is inspected, we'll email you to confirm and issue your refund to the original payment method within 5–10 business days. Your bank may take a few additional days to post it.
Damaged, defective, or incorrect items
Email Support@getveloraa.com within 7 days of delivery with your order number and a photo. We'll replace it or refund you in full, and we cover return shipping.
Subscriptions
We do not enroll customers in automatic billing. Refills are a one-time optional purchase unless you explicitly select a recurring plan at checkout.
Before contacting your bank
Please email us first at Support@getveloraa.com. We're a real company, we answer quickly, and we can almost always resolve an issue faster than a bank dispute can.