Shipping policy

Thank you for shopping with Velora. Here's exactly what to expect after you place an order.

Order processing

We process orders Monday through Sunday, excluding holidays. Most orders are processed and dispatched within 48-72 hours of purchase. You'll receive a confirmation email when your order is placed, and a second email with tracking as soon as it ships.

Delivery times

Estimated delivery is 7–9 business days. Business days are Monday through Friday and do not include weekends or public holidays. Delivery times are estimates and may occasionally be extended due to high order volumes, carrier delays, or weather conditions.

Shipping costs

Shipping costs, if any, are calculated and shown at checkout before you pay. Any free-shipping offer or bundle promotion will be clearly stated on the product page and applied automatically at checkout.

Tracking your order

Once your order ships, we'll email you a tracking number and link. Please allow up to 48 hours for tracking information to become active after you receive it. If your tracking hasn't updated after that window, contact us at Support@getveloraa.com and we'll look into it.

Where we ship

We currently ship to all countries and regions. If your address isn't supported at checkout, we don't yet ship to your location.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We're not able to reroute or refund orders sent to an address entered incorrectly by the customer. If a package is returned to us because of an incomplete or incorrect address, we'll reach out to arrange reshipment. Additional shipping may apply.

Lost, delayed, or damaged packages

If your order hasn't arrived within 5 business days past the estimated window, or if it arrives damaged, contact us at Support@getveloraa.com with your order number. We'll work with the carrier and make it right — we stand behind every order.

Customs, duties, and taxes

For international shipments, any customs fees, import duties, or taxes charged by the destination country are the responsibility of the recipient and are not included in your order total.

Questions?

Email us any time at Support@getveloraa.com and we'll get back to you within 1 business day.